Original Article, GlobalData Technology, April 6, 2021
Aiding the visitor experience, mitigating the effects of overtourism and leading to more sustainable management, smart cities are the way forward in post-pandemic travel.
Closely aligned with Internet of Things (IoT) technology, smart cities improve the provision and development of urban services through technology. The involvement of smart technologies brings with it a host of benefits for both destinations and attractions. The three pivotal areas it can affect are: enriching the tourist experience (smart apps and IoT with personalized surroundings), improved capacity planning and management (big data and smart beacon technology) and management and infrastructure (analyzing transport and optimizing journeys).