Innovation Challenge - Spring 2024

Transit Safety Stream

Technologies to achieve increased passenger safety with focus on protected groups.

a close-up of the passenger stop button on a public bus

User Safety

HSR is seeking to leverage technologies and/or systems to enhance passenger safety on the bus or at stops/terminals that would transcend all demographics and support women, youth, newcomers, and people with disabilities.

Without security staff or additional personnel, what is required on the vehicle or at a stop/terminal (including data capture and use of data) to achieve increased passenger safety with focus on protected groups?

Front of an HSR bus with accessibility and seniors symbols. A pregnant passenger carrying a toddler and a backpack is boarding the bus.
HSR Transit Safety Challenge 1

Transit Safety Stream

With commuters relying on buses, trains, and subways daily, the need for innovative solutions to address safety concerns has never been more pressing. From mitigating risks of accidents and crime to safeguarding against unforeseen emergencies, the integration of new technologies and innovative interventions holds the key to enhancing safety measures.

Hamilton Street Railway (HSR) has provided an innovation challenge which focuses on deriving innovative solutions within public transit systems, that can proactively identify and address safety challenges, ultimately fostering a more secure and reassuring journey experience for all passengers.

Meet our Innovation Challenge partner, Hamilton Street Railway (HSR)

HSR Logo

Hamilton Street Railway (HSR)

The Hamilton Street Railway (HSR) is a public transit agency in Hamilton, Ontario, Canada and is one of the oldest municipal transit systems in North America, with a history dating back to 1874.  HSR is considered a mid-sized transit agency and employs 880 people, operates 308 buses on 35 routes and has 2,300 transit stops.

The purpose of HSR’s transit service is to provide safe, reliable, accessible, and efficient public transportation across the City of Hamilton. Delivering seamless transportation is essential, as many customers rely on transit to support their quality of life.

Pre-COVID (2019), transit ridership was nearly 22 million. Like many transit agencies around the world, HSR experienced a decline in ridership, which has since nearly rebounded to pre-COVID levels.

In 2023, HSR entered Year 7 of the existing 10-Year Local Transit Strategy, which aims to increase the number of people who choose transit over other modes of transportation.  By 2031, HSR aims to have 33 million riders.

In 2023, HSR unveiled a proposed redesigned transit network for the future and is preparing Hamilton for the construction and future operation of an east-west light rail transit (LRT) service. HSR’s proposed new network encompasses every aspect of design, from routes, frequencies, amenities and creating a series of transit hubs to make travelling by transit more convenient.  More information may be found at: HSR (re)Designed Network | Engage Hamilton

HSR services enable the public to get to school, work, and sporting and social events, to access medical care, and facilitate access to necessities, like banking and grocery shopping. A high-quality public transit network is essential to the City of Hamilton and supports economic prosperity, social inclusion, cultural vitality, and environmental stewardship.